Sheraton Grand Mirage Resort, Port Douglas

The staff are lovely and do an amazing job. The property is very well maintained, clean and explorable (it’s huge). The amenities are very generous - plenty of supplies including sparkling and still water on tap (!) free of charge. Plenty of lounge space by the many pools/lagoons, with food delivery available if desired. The restaurants are great and the buffet breakfast is great value for money. We initially were nervous staying here due to it being a 5-star resort and among the more expensive options available, however we were made to feel so welcome from the moment we arrived. We felt relaxed throughout the stay and very comfortable amongst the variety of people staying here, including many families with kids. The vibes are very relaxed with no pretentiousness at all to speak of, which was a welcome surprise for us. We will definitely return one day.

Gorgeous pool and gardens. We had dinner at Harrisons onsite restaurant, and the service and food was exceptional. The interior seems quite dated and nothing special, but was still a lovely place and the staff were all very helpful and pleasant. I would definitely stay there again and recommend it to others.

The entire property is a feast for the eyes, although the beach was windy, it didn't matter as the property is set up perfectly to block any of it out and have you fully immersed in beautiful greenery and plant life! The lagoon goes on forever, if one area is busy or filled with kids there's plenty of other spots you can find somewhere to sit and relax and have food and drinks brought to you. Our room was beautiful and huge overlooking the lagoon! the turn-down service was excellent and the amenities were lovely, loved all the little items we got in our bathroom too + robes and slippers, always a nice touch.

The staff and service was exceptional. Especially the in room dining staff, lagoon house pool bar and room cleaning staff. Check in and check out were easy and efficient. Room service billing’s and payments very transparent.

Great resort everything you need for a short holiday. Our room had pool access and that was great. Breakfast was really good anything you like to eat for breakfast they had, also there is a cook to make the eggs to your liking. It was our anniversary I have only mentioned to the gentleman at the reception the next day we found a bottle of champagne and strawberries in chocolate that was really lovely.Overall great place I will definitely stay again at Sheraton Grand Mirage.